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FAQ

Your Frequently Asked Questions

WHAT MAKES YOU TRAVEL EXPERTS?

SmartFlyer has over two decades of industry experience, and our agents have a lifetime of journeys under their belt. We’ve been around the world to experience the destinations that we so confidently recommend. The personal relationships that we have with our clients allow us to tailor each itinerary based on individual needs and desires. We have our finger on the pulse of the industry, and we pride ourselves on being up-to-date on the world’s most exclusive destinations and hotels.

I’m a seasoned traveler and get VIP benefits through my credit card. What is the advantage of working with you? / Why should I work with you?

SmartFlyer is built on our relationships with travel providers worldwide  – relationships we’ve built over 25 years with the best hotels, cruise lines, airlines, and more. We put our relationships to work for our clients, securing upgrades, amenities, and a level of service that’s unmatched by any credit card. Our agents act as your travel manager and advocate, customizing each itinerary to your taste, style and preference. Furthermore, we travel constantly to educate ourselves on destinations and products, so we know every trick of the trade from the 1-2-1 configuration on Cathay Pacific First Class NYC-HKG flight, to maximizing your hard-earned miles.  Our travel knowledge comes from experience, not from a book.

SMARTFLYER CLIENTS…

WHAT MAKES SMARTFLYER DIFFERENT FROM OTHER AGENCIES?

Over two decades, SmartFlyer has forged deep industry connections and friendships to ensure the best travel experiences for our clients. We plan travel with a creative and youthful approach, and our agency reputation allows us to negotiate exclusive amenities and VIP status for our clients.  We continue to grow and adapt to an ever-changing world, this is how we always remain one step ahead of the others.

What is Virtuoso?

Virtuoso is a powerful network that books billions of dollars of travel per year collectively. Leveraging our affiliation as a premier Virtuoso agency, SmartFlyer is able to negotiate the best rates, get access to sold-out situations, and provide our clients with exclusive and extra amenities at over 875 fine hotels and resorts worldwide.

WHAT IS THE SCOPE OF YOUR SERVICE?

We curate tailor-made itineraries for our clients, including private VIP tours and reservations at the best hotels and restaurants worldwide. We arrange private charters, transfers, and assist with passports and visas. We also organize on-site activities and special events, working with you every step of the way to ensure that your trip is as stress-free as you’d imagine. To learn more about what we can do for you, see here.

ARE THE PROPERTIES LISTED IN “Reviews” THE ONLY PROPERTIES THAT YOU WORK WITH?

No, the properties listed in “Reviews” are not exhaustive, but are intended to highlight some of our favorite hotels around the globe. There’s no limit to the destinations that we work with. If you can dream it, we can plan it.

DO YOU CHARGE A TRIP PLANNING FEE? Why?

Yes. We charge a trip planning fee to acknowledge the time and effort that our agents put into planning one-of-a-kind experiences for you. Our fee varies based on the complexity of the arrangements, so it’s best to check with one of us!

DO YOU SELL TRIP INSURANCE?

Yes, we sell comprehensive travel cancellation and trip interruption insurance to our clients. We’re always anticipating the unexpected, and we want you to be prepared.