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PLAN A TRIP

Rachel Scatton Pantoja

New York City
13 Years of experience
Specialties

With a background in providing concierge services to executive and top-level talent, Rachel has been delivering bespoke, white-glove travel experiences to discerning clients since 2012.

From uncovering an artisan’s hidden workshop on a windswept coast to selecting a boutique hotel where every detail is crafted to perfection, Rachel’s expertise shines in the smallest, yet most meaningful touches. Her keen attention to detail is a hallmark of her approach to travel planning. For Rachel, travel is more than a service—it’s a deeply personal passion, a way of life that celebrates the art of exploration. She specializes in crafting meticulously tailored global itineraries for like-minded adventurers, finding inspiration in the beauty and meaning of even the smallest, serendipitous moments.

Her most cherished achievement? Building an extraordinary network of world-class hospitality partners and forging meaningful relationships with her clients. For Rachel, the privilege of designing unforgettable journeys is not just her craft—it’s her calling and source of endless joy as she continues to discover the world alongside her own family.

How do you prepare for your trips?

I fill half of the itinerary with must-see, must-do activities, and I leave the other half open to happenstance. I want to know what it feels like to have an unplanned day wherever I go—to truly soak in the local experience. I also obsessively check the weather so I can pack accordingly, and I always make sure I’m staying at the perfectly positioned hotel to maximize my time.

Also: manicure, pedicure, and spray tan.

What has been your most memorable travel experience to date?

My family’s trip to Japan was, hands down, the most memorable travel experience we’ve ever had. I’ve never felt—or been!—so far from home, nor more inspired by a culture. The food, the people, the energy, the traditions, the wabi-sabi, the art—all of it. It was mind-blowing.

We spent six nights in Tokyo, splitting our stay between the Four Seasons Hotel Tokyo at Otemachi and the Four Seasons Hotel Tokyo at Marunouchi, before taking the Shinkansen to Kyoto for four nights at the Four Seasons Hotel Kyoto. One of my core memories from the trip was realizing that all the bicycles I saw sprinkled throughout the cities weren’t locked up. Can you imagine? A stark contrast to life back home in NYC.

Travel Tip

  • Always tip everyone; housekeeping, doormen, porters, concierge, pool attendants, drivers, tour guides — literally everyone you can! If you are wondering "should I leave a tip," the answer is always yes!

Testimonials

For over 12 years, Rachel from Sorted Travel has been an indispensable part of our family office’s travel arrangements, both domestically and internationally. She has consistently gone above and beyond to ensure that every detail of our travel is meticulously planned and executed, whether it’s a routine business trip or a last-minute vacation planned on a whim. Her flexibility is unparalleled; she is available to us around the clock, seven days a week, ensuring that we are always supported, no matter where in the world we are.

-Charlotte R.

Rachel has booked a variety of trips for us, from close-to-home adventures in Florida to exotic getaways in Dubai and the Maldives. Each destination she has suggested has exceeded our expectations, and she always knows the best local spots to explore. Her insights into excursions and activities have turned each trip into a unique experience filled with unforgettable memories.

-Melissa D

I have had the pleasure of working with Rachel on various requests for our company. Her team is extremely responsive, efficient, and most of all - a pleasure to work with. They helped curate incredible itineraries, on par with the extremely high expectations of our clients. I highly recommend Rachel for all of your travel needs!

-Marina R.